• What is a prior authorization or precertification?
• Why am I receiving a notification after my service has already been completed?
• Do I need to change my preferred provider if I receive a recommendation with another option?
• Why does HealthJoy have my information, including data regarding upcoming medical services?
• Why am I receiving an email/SMS regarding my upcoming medical event?

• What You Need to Know About Durable Medical Equipment (DME)
• Why was I provided with unconfirmed options for Mental Health provider request?
• Why does HealthJoy sometimes recommend cash options over using insurance?
• What sources of data does HealthJoy use to recommend facilities, procedures, or providers?
• How do the star ratings work with recommendations?

See all 7 articles

• How to Locate an In-Network Pharmacy
• Understanding Medication Shortages
• Mail-Order or Retail? Finding the Best Refill Option
• Weight-Loss Medications
• How does Rx Savings work and save my money?

See all 14 articles

• What are the types of Inbox cards?
• What does "In-progress" mean on an Inbox card?
• What does "Сomplete" mean on an Inbox card?
• Why should I rate an Inbox card response?
• How do I use an Inbox card with a coupon?

• How to submit a virtual consultation?
• Telehealth providers
• Virtual Mental Health Counseling Services
• What is Teladoc Health Mental Health?
• What is Teladoc Virtual Primary Care?

See all 21 articles

• DEXA Scans: What You Need to Know
• Lung Cancer Screening Coverage
• Understanding Mammography Coverage: Preventive & Diagnostic
• Understanding Colonoscopy Coverage: Preventive & Diagnostic
• Weight Loss Surgeries and Insurance Coverage: What You Need to Know

See all 17 articles

• Where can I check my claims/bills?
• Understanding Timely Filing Limits for Insurance: Claims, Appeals, COB, and Accident Information
• How to Reply or Submit Additional Questions After Reading Your Response
• Requesting a Bill Review
• What is Accident Information and Why Do Insurance Carriers Request It?

See all 16 articles

• How Can I Give HealthJoy PHI Access?
• Is HealthJoy HIPPA compliant?
• Are there any unique circumstances in which HealthJoy may use or disclose PHI information?
• What is HealthJoy's privacy policy?
• What are HealthJoy's terms of use?

See all 13 articles

• How do I change my phone number, email and mailing address?
• My name is misspelled. How do I correct it?
• How do I update my medical/dental/vision plan information?

• Why don't I get notifications?
• How do I choose which notifications I get?
• Why should I enable app notifications?
• What's an app notification?

• Where can I check my Premium?
• Understanding FSA
• Understanding HRA
• Understanding HSA
• What is Vālenz Health

See all 12 articles

• My company doesn't have HealthJoy. Can I recommend HealthJoy to my company?
• How do I get started?
• Is HealthJoy part of my health insurance or does it replace it?
• What's HealthJoy?

• How do service requests work?
• Can a healthcare concierge help with dental or vision issues?
• Can HealthJoy book appointments on my behalf?
• Can I get a second opinion with help of a healthcare concierge?
• Can HealthJoy still help me if I am covered with another insurance plan?

See all 12 articles

• What are the benefits of using the app versus a phone?

• What languages does JOY speak?
• Do I need the HealthJoy app to use JOY?
• How does JOY work?
• What can JOY help me with?
• How do I use JOY?

See all 6 articles

• How do I add a family member?
• Can someone under 18 get their own account?
• Can I give a dependent over the age of 26 their own HealthJoy account?
• Are family accounts free?
• What restrictions do family accounts have?

• What is Find Care?
• Chat
• Inbox
• Profile
• Wallet

• How do I log into my HealthJoy account?
• How do I log out of my HealthJoy account?
• How do I change or reset my HealthJoy password?
• I need help logging in