Your Inbox contains the requests you have made through JOY or our Healthcare Concierges.
When you make a request, our Concierge team starts working to find you the best recommendation.
We contact your insurance carrier, confirm information with multiple providers, schedule appointments, find savings options for prescriptions, and much more.
Typically, you can expect your request to be completed and results delivered to your HealthJoy Inbox ✉ within 24 business hours, depending on its complexity and volume of inquiries.
You can also see the estimated delivery time on your In-Progress tickets.
If you change your mind, you can cancel your in-progress request at any time.
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