I believe there's an error in my medical bill: it's overcharged, has an incorrect amount, and I don't understand it. Can your healthcare concierge help me?

Yes! If you have access to our "Medical Bill Review" feature, you can select it from the main menu.

You’ll have to answer a few questions about your bill and attach a photo of it. Make sure the bill contains the date of service, total charges billed to insurance, description of services, provider's name and contact information, and the account or invoice number. Our AI-driven virtual assistant JOY will walk you through all the steps.

Our team of billing specialists will not only explain your bill to you but will also review it for possible errors. If we find a mistake, we can even negotiate it on your behalf to get a bill processed correctly. Our professional billing negotiators will handle all bill review requests regardless of the dollar amount.