What am I covered for?

Since HealthJoy is not an insurance company and operates independently from your insurance carrier, our access to specific details about what is covered under your policy is limited to the information shared by your employer.

However, we can communicate directly with your insurance provider on your behalf to verify coverage details for any service.

If your insurance carrier is willing to communicate with third parties, we can obtain the necessary information and will provide you with a clear and structured response about your coverage.

Alternatively, if direct communication isn't possible, we can arrange a three-way call where you provide one-time verbal consent, allowing us to gather and organize the required information for a comprehensive explanation.

Additionally, to streamline this process, you can submit an authorization form to your insurance provider in advance, allowing us to access your coverage details directly when needed.

Furthermore, we have access to details about all healthcare-related employer programs or ancillary employee benefits that may be available to you. We can help you understand these additional benefits and provide guidance on how to make the most of them, ensuring you fully utilize all the resources and support offered through your employment benefits.